By Jim Daniels, of BizWeb2000
[May 3rd, 2000]

See Also   Want A Sticky Website That Sells? Forget Content!   Giving Customers What They Want   Rule Busters Lose   Building Your Web Site's Sales   Abandoned Shopping Carts: Enigma or Sloppy E-Commerce?   The Only Visitor That Counts Is A Repeat Visitor   Three Steps to Get More Customers   Your Web Site - Do It Yourself? or Get Serious!   How To Make Them Buy Now   The Future of E-Commerce Stinks!   Beware Overload   Does Your Site Have Stopping Power?   Online Sales Psychology That Works   And the Broadband Played on, and on...   How Your Web Site Can Learn From Newspapers   Promise Not to Tell   Where's Your Community?   Understanding Your Visitors   The Seven Deadly Web Site Sins   The Good, The Bad and the Ugly - Part 2   The Good, The Bad and the Ugly - Part 1

The Net is a great place to learn about anything from aardvarks to zucchini. And while this information superhighway creates a great opportunity to discover new things, it comes as a bit of a double-edged sword. From day one it was inevitable that "Information Overload" would creep into the equation, and it has.

People are simply bombarded with information and too much of a good thing can be bad. This trend will continue to grow, and if you're doing business on the web you need consider solutions. Not only for your own peace of mind, but for your customers.

Here are some tips that will help you to:

1. Locate information quickly on the web and in your email.
2. Make your website a safe haven for frazzled web surfers.
3. Make sure each issue of your ezine gets read.

Locating key information

• When searching the web, use effective search techniques. Instead of bouncing from engine to engine, use a multi- search engine like Dogpile or Metacrawler. They are ideal for finding things in a hurry. It's also a good idea to take two minutes and learn the Boolean search terms. Boolean searches result in more relevant returns so you'll find what you're looking for faster.

• Use your email program as a powerful archive. This is as simple as saving EVERY email message you ever send. A program like Eudora is ideal for this. Simply create a mailbox called outgoing archive and rather than deleting old outgoing messages, transfer them all to this mailbox. People are amazed when you "recall" conversations you had with them years before. What you're really doing is using the powerful search tools that scan years of old messages in seconds. You can find conversations, old passwords, business deals and any other detail in just seconds.

Make your website a safe haven for frazzled surfers

• Tell your visitors why they should stay, as soon as they arrive! Don't make your visitors guess what your site will do for them. Prominently display a reason for them to stick around. Most successful sites go as far describing their site content right in their URL, so visitors know what to expect BEFORE they get to the site. If your URL doesn't do that, consider getting a few domains that do, then redirect them to your main site. Try this wizard if you're looking for a great new domain name or two: www.bizweb2000.com/wizard

  Once your visitor has arrived, get them to the most popular areas of your site without delay. You have less than 20 seconds to make an impression. Most visitors will be gone if they have not found something of value within that time frame.

• Ask for a visitors email address as soon as they arrive. The very next thing you should do is ask visitors for their email address. They'll love you for giving them a way to stay in touch and your business will grow endlessly. Not asking right away was a mistake I was making for years. A recent adjustment at my home page has resulted in DOUBLE the number of subscribers to my newsletter each day. Consider this one-two punch of attention grabbing and address grabbing as critical to your long-term success.

• Be brief. Nearly everything you write at your site can be said with half the words. Remember, paragraphs that are longer than 60 words are too long, particularly on your main page. (This little paragraph is 60 words!) A wall of text scares web surfers away. Stick to the point. Use bulleted lists if you can, they make for an easier read.

Changes to consider in your ezine

• Describe each issue in the subject line. I learned this lesson personally. My own readership increased when I stopped naming each issue "BizWeb Gazette" and started telling my readers what each issue contained, right in the subject line. Don't wait to get your readers attention. Grab it BEFORE they decide whether or not to open your message. Take a few minutes to name each issue with a subject that you yourself would be interested in. It should be intriguing and relevant to your subscribers.

• Shorten your newsletter. I see more and more publishers streamlining their e- publications. In this age of information overload, less is sometimes more. When subscribers have 100 messages waiting in their inbox it is hard to set aside 15 minutes to read one newsletter. Try to publish something that can be devoured in five minutes or less. A good rule of thumb is to keep it under 20k in size. Your readers will be more likely to read it from top to bottom and you'll earn a faithful following.

Article by Jim Daniels, author of "Insider Internet Marketing", a book that cuts through all the hype and lets you discover how to REALLY make money online.

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