FedEx enhances package return process in time for holiday season

[October 10th 2000]

FedEx Corp. has unveiled major changes to the FedEx Express package-returns system, which have been designed to improve customer service for e-tailers, and adding convenience for their customers.

Debuting in November - just in time for the holidays - enhancements to the FedEx NetReturn solution should help businesses further streamline the returns process. Consumers can also print package-return labels from their personal computers. Introduced three years ago, FedEx NetReturn was the industry's first package-return technology and today it is widely used by many businesses.

"Returns satisfaction is important to retain customers, and our new online label-printing feature makes this a very simple and convenient step for both businesses and consumers," David Roussain, vice president of electronic commerce marketing for FedEx, said. "Because each label contains all the information necessary to initiate a return quickly and easily, businesses can process their returns more efficiently and consumers benefit by receiving their credits even faster."

From a business using FedEx NetReturn, customers can request and receive an online return label that can be printed and attached to a package. The package can then be dropped off at any of 44,000 FedEx Express U.S. locations. A FedEx NetReturn locator links customers to the FedEx Express Web site, where a zip code can be entered to generate a list of drop-off locations, including maps; locations are also accessible through the company's 1-800-Go-FEDEX voice-response system.

If an end customer prefers FedEx NetReturn's original dispatch service feature, a package return can be initiated by simply contacting the merchant's customer service department, which quickly begins the return process. A FedEx Express courier then picks up the package at the customer's convenience, attaches the return label and ships the package to the location of the merchant's choice.

Links
FedEx		http://www.fedex.com