Your Expert Guide to E-Commerce, Online Retailing & Internet Marketing
TweetAfter thousands of visits to hundreds of Web sites and dozens of focus groups with both savvy and unsavvy e-customers, Ron Zemke and Tom Connellan know what works and what doesn’t on an e-commerce web site. Both Zemke and Conellan were renowned keynote speakers, workshop leaders, and experts who specialized in customer service. According to [...]
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TweetEvery week we receive a number of requests asking for help in locating a piece of information or a product. More often than not, we direct the request to the same set of resources. So to help you in your search for information, we’ve listed (in no particular order) our top ten favorite resources to [...]
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