Your Expert Guide to E-Commerce, Online Retailing & Internet Marketing
From the category archives:
During the lazy late summer months, the last thing you might be thinking about is the upcoming holiday season. Yet, the notion of Christmas in the summer time really isn’t that far off base when it comes to your e-commerce shop. We all know the holiday shopping season can quickly turn chaotic so, particularly if [...]
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By Paul Lang, Editor, Sell It!
January 31st, 2001
As promised, for this last article in the Online Customer Service series I’m going to take a look at some tools and services that can help you improve the customer experience and service of visitors in your Web store.
I’ve divided these products and services in [...]
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By Bob McElwain
June 26th, 2002
There’s so much data about the Web floating about, it’s difficult to make sense of it all. And even more difficult to plan based on the information you have. However, it does seem clear that B2B (Business to Business) transactions are up, and are likely to move up [...]
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Paul Lang takes a look at those companies offering the best online customer service to see what lessons we can learn from them.
January 17th, 2001
Last week I explained why I believed that only those e-businesses that can quickly learn how to provide an outstanding level of customer service were likely to [...]
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If you fear receiving customer complaints and either ignore them or respond defensively, then you are missing a great opportunity. Ken Evoy explains why customer complaints should be regarded as a valuable gift.
Introduced by Paul Lang
One common theme that you’ll find running through many of the articles on this Web site is how real-world retail [...]
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